Customer Portal

Q: I forgot my password. What do I do?

Click 'Forgot password' in the login area. You will receive a secure reset link by email within minutes. The link is valid for 15 minutes and single-use.

Your access to equipment, documents, and service.

All records for your Tirugo lift tables in one place. Maintenance reports, quotes, invoices, operating manuals – available anytime to you and your authorised staff.

What you find in the portal

Your documents

Quotes, invoices, maintenance reports, declarations of conformity, operating manuals and spare parts catalogues, all in one portal. Assigned by your Tirugo account manager, available as PDF downloads anytime.

Your equipment

Overview of all your Tirugo lift tables: serial number, year of manufacture, location, warranty status, and maintenance intervals. One-click access to all equipment-specific documents.

Direct requests

Service appointments, spare parts orders, new quotes – directly in the portal, automatically linked to the right equipment. No email ping-pong, no searching for serial numbers.

Enterprise-grade security for B2B customers

Our portal meets industrial security standards. Customers like Pilatus, SBB, and ABB rely on our infrastructure.

→ Full security details in Trust Center

For service technicians

Tirugo technicians complete delivery notes, work hours, and material usage directly on mobile. Customer signature on-site, automatic PDF archiving in the customer portal, offline-capable for sites without Wi-Fi.

Request access

You are a Tirugo customer and would like portal access? Fill in the form – we activate your access within 1–2 business days.

FAQ

Who can sign in to the portal?

The portal is free for existing Tirugo customers and their authorised staff. Your Tirugo contact person activates access for you and your colleagues.

What documents are in the portal?

All documents related to your Tirugo lift tables: quotes, order confirmations, invoices, delivery notes, maintenance reports, declarations of conformity, operating manuals, and equipment-specific spare parts lists.

How secure is my portal account?

We use Argon2id password hashing, TLS 1.3, mandatory two-factor authentication (TOTP), and an immutable audit log. All data is stored on servers in Germany and Switzerland. Details in the Trust Center.

Can multiple employees from our company have access?

Yes. Each customer account can have multiple users. Roles (read-only, request submission, administration) can be configured individually. Please contact your Tirugo account manager.

I forgot my password. What do I do?

Click "Forgot password" in the login area. You will receive a secure reset link by email within minutes. The link is valid for 15 minutes and single-use.

How does two-factor authentication work?

After signing in with email and password, you are prompted once to set up an authenticator app (e.g. Google Authenticator, Microsoft Authenticator, Authy). On each subsequent sign-in, you also enter a 6-digit code from the app. This protects your account even if your password is compromised.